Contact

We’re Here to Help

Have a question about sizing, your order, an exchange, or a return? Our team is happy to assist you.

acemagnetics® is a family-owned California company serving customers since 1996. You’ll receive personal assistance from our team—not an automated support center.

Get in Touch

Email: info@acemagnetics.com
Call or text: 442-264-7730
Text messages usually receive the quickest response.

You may also use the contact form below. If your message concerns an existing purchase, please include your order number so we can assist you more quickly.

60-Day Money-Back Guarantee

Every purchase is protected by our unconditional 60-day money-back guarantee, giving you plenty of time to try your bracelet.

Exchanges

Ordered the wrong size or prefer a different color? Email us or use the contact form below and include:

  • The name used to place the order
  • Your order number
  • The email address used for the order
  • The bracelet model, size, and replacement color you would like

We will respond with exchange instructions and generally send replacement bracelets within a few days of receiving your request.

Returns and Refunds

Please contact us before returning an item so we know it is on its way. Include your name and order information with the return package so we can identify and process it promptly.

Once your return is received, we will process your refund to the original payment method.

Mailing Address

AceMagnetics
P.O. Box 230670
Encinitas, CA 92023

We appreciate your business and look forward to helping you.